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Frequently Asked Questions

What are the Kiwanis Office hours?

The Office hours are Monday-Friday from 9:00 AM – 4:00 PM.  There is always an Office Manager or Building Caretaker on call to deal with any emergencies after business hours.

Can I submit my application in person at the Kiwanis Office?

No.  Kiwanis only accepts applications by mail.

When and how will I know if my application has been accepted?

A confirmation letter will be mailed within 6-8 weeks once the application is received.

What are assets?  What are the assets I should be listing?

Assets include cash, monies in your savings, chequing or tax-free savings accounts, stocks, bonds, homes, investment properties, vehicles etc.

Can my rent be subsidized utilizing Safer Housing Assistance from BC Housing?

Yes, this is an independent provincial subsidy program not administered through Kiwanis.  The Office Manager will provide supplemental information to assist with your Safer application.  More details can be found by either visiting the BC Housing Office from Monday to Friday between 8:30 AM – 4:30 PM (Suite 101 – 4555 Kingsway, Burnaby, B.C. - Telephone 604.433-2218) or by visiting

How will you dispose of my personal information?  Will I get my application back?

Kiwanis has a 6-month limitation period on keeping the application.  AWM is a professional management company.  We will treat (i.e. file and/or shred) personal and confidential documents in a secure and appropriate manner.

Do I need tenant insurance?

Yes, tenant insurance is mandatory. Contents & personal property in addition to third party liability insurance is required.

What are the utilities I have to pay for?

Residents are responsible to pay for any and all BC Hydro electrical, telephone, cable and internet services in their suite.

Are pets allowed?

No pets, except guide dogs, are permitted throughout the property.

Is smoking allowed?

Kiwanis is a “smoke free” property.  Smoking is not permitted anywhere on the property.

Are Barbecues allowed?

No, Barbecues are not permitted.

Are there storage lockers?


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